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Everything you want

Look Towards The Future With Our App

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My Story


A few years ago, I was answering phones in customer support, earning less than £25k a year. Today, I work remotely as a Conversational AI Consultant and Solutions Architect — no tech degree, no industry connections, just nearly seven years of figuring it out as I went. Along the way I taught myself everything from AI agent design to platform migrations, and I'm still learning. This is the unfiltered version of that journey — the wins, the detours, all of it.

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Customer support
No Tech degree
Conversational AI consultant
Highly Customizable

Amazing experience

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What I Help With

Conversational AI & AI Agents

Designing and building AI Agent flows using Cognigy and Zendesk AI Agents Advanced.

Zendesk Implementation

End-to-end Zendesk setup, configuration, and optimisation for support teams.

Platform Migrations

Moving teams and data between CX platforms with minimal disruption.

System Integrations

Connecting Zendesk and Cognigy with tools like Salesforce, Slack, Jira, and AWS.

Solutions Architecture & BPO Routing

Designing scalable system architecture and routing logic for large support operations.

Consulting & Training

Zendesk implementation, CX acceleration, configuration gap analysis, and reporting/data insights — plus helping teams and individuals understand and adopt Conversational AI with confidence.

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